Terms Of Service
Please read these Terms carefully
before you create your account and submit your order to us. Please note that
before creating an account, you will be asked to agree to these Terms. If you
refuse to accept these Terms, you will not be able to create an account or
submit an order to us. These Terms will remain in full force and effect while
you use our services, have an account with us, or order tickets, vouchers and
merchandise (i.e. the “Products”), which we supply to you, as an authorised
agent, in the name and on behalf of the organiser, promoter, venue, artist,
performer, or other party promoting, organising and/or holding event at the
venue (i.e. the “Promoter”).
We may amend these Terms from
time to time at our sole discretion. Every time you order Products using our
website or app, the Terms in force at the time of your order will supersede our
previous Terms and apply to your order.
INFORMATION ABOUT US AND HOW TO CONTACT US
Who we are?
We are Eventoguru registered in
Pakistan. We promote and sell tickets, vouchers and merchandise as an
authorised agent in the name and on behalf of the Promoter.
How to contact us?
You can contact us by writing to
our customer service team at firstname.lastname@example.org,
Depending on the nature of your query, we may need to liaise with the Promoter
on your behalf in order to resolve the issue. Please note that because we only
act as an authorised agent, we have no control over how complaints are dealt
with or resolved by the Promoter directly. As an agent, our responsibility only
extends to forwarding any complaints you have on to the Promoter and liaising
with them on your behalf where necessary, but we have no further liability to
you. On occasion, some complaints can take up to 28 days to resolve, but be
assured our intention will be to resolve the matter as quickly as possible.
How we may contact you. If we have to contact you we will do so by
telephone or by writing to you at the email address or postal address you
provided at the point of purchase. "Writing" includes emails.
YOUR TICKETS AND ORDERS
If we are unable to accept your
order, we will inform you of this in writing and a full refund will be issued.
This might be because the Products are out of stock, or because you have
ordered more than the stated maximum number of tickets available or because
your payment has not been authorised or payment for the Products has not been
received in full, or because we have identified an error in the price or
description of the Product, or because the Promoter cannot deliver.
We will assign an order number to
your order and tell you what it is when we accept your order. It will help us
if you can tell us the order number whenever you contact us about your order.
Age Restrictions. Where applicable these will be clearly
displayed on the event booking page prior to purchase. By continuing with the
purchase, you adhere to these restrictions.
Tickets may be restricted to a
maximum number per person, per account, per payment account, per household. Any
such restriction will be notified to you at the time you order the tickets. We
reserve the right to reject any order of tickets or to cancel any number of
tickets ordered in excess of this number without further notice.
We try to accurately display the
information about the ticket locations on our website, app and order pages.
This is information provided to us by the Promoter or venue, including (a) the
information necessary to enable you to identify the seat or standing location
you have selected; (b) information about any restriction which limits the use
of the ticket (e.g. restricted view, obstructed or side view, or age
requirements; and the face value of the ticket. However, the Promoter is
responsible for providing such information and for ensuring that it is accurately
displayed on our website, app and ultimately on the order pages.
Each ticket provides you with a
licence to occupy a seat or to stand in an area (as applicable) of a value
corresponding to that value stated on your ticket. We reserve the right to
provide alternative seats to those specified on the ticket where it is not
possible to allow you to occupy the specific seat you purchased. In these
circumstances, we will use reasonable endeavours to provide you with a seat of
equal value to that which you purchased and where we are unable to do so we
will reimburse to you the difference in value. We shall have no further
liability to you as a result of the change in seats.
You may not resell or transfer a
ticket if prohibited by law. If any
resale (or attempted resale) of tickets is made in contravention of any law or
the specific terms and conditions of the Promoter, we may cancel such tickets.
You become responsible for the
goods from the time we deliver the Product to the address you gave us. We will
not be responsible for any goods that are lost, stolen or destroyed. ‘Goods’
includes tickets, vouchers and merchandise. You own goods once we have received
payment in full. Ownership or possession of a ticket or voucher does not confer
any rights (by implication or otherwise) on you to use, alter, copy or
otherwise deal with any of the symbols, trademarks, logos and/or intellectual
property appearing on the ticket or voucher.
We may end the contract for a
Product at any time by writing to you if:
We reasonably believe that the
order has been made fraudulently, in connection with a criminal offence or in
any way that is illegal or unlawful, by the use of unauthorised robots, spiders
or any other automated devices.
HOW WE MAY USE YOUR PERSONAL INFORMATION
We will use the personal
To supply the Products to you;
To allow the Promoter to supply
the merchandise to you;
To process your payment for the Products;
If you agreed to this during the
order process, to give you information about similar products that we provide
and to send you our newsletter. You may stop receiving this at any time by
We will only give your personal
information to other third parties where the law either requires or allows us
to do so.
PRICES AND FEES
The price of the Product booking
fee and delivery charge (which are added to the total amount due) will be
indicated on our website, app and ultimately on the order pages when you placed
It is always possible that,
despite our best efforts, some of the Products we sell may be incorrectly
priced. If there is an error in the
price of tickets you have ordered, we will give you the option of reconfirming your
order at the correct price and/or cancel your tickets and refund the order in
Payment for the Products will be
made through our website or app by using provided billing system. If your
payment is not authorised, your order will not be processed. The Products must
be paid before we dispatch them and/or before you can download them.
ENTERING THE EVENT
You must present a valid ticket
to access the event. Removing any part of, altering or defacing the ticket may
invalidate your ticket.
Promoter terms and
conditions. A ticket only guarantees
entry if you comply with the Promoter terms and conditions, copies of which are
available from the Promoter upon request, such as, but not limited to,
standards of behaviour and health and safety. You may be refused admission
should you breach any of the Promoter terms and conditions. No refund will be
given if you are refused entry or ejected due to your own behaviour.
Any ticket obtained in breach of
these Terms or the Promoter terms and conditions shall be void and all, rights
conferred or evidenced by such ticket shall be void. Any person seeking to use
such a void ticket in order to gain or provide entry to an event may be
considered to be a trespasser and may be liable to be ejected and liable to
legal action. Void tickets are non-refundable.
On occasion, the venue may have
to conduct security searches to ensure the safety of the patrons.
The unauthorised use of
photographic and recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide
dogs) and your own food and drink may also be prohibited (please check with the
venue). By attending an event you consent to filming and sound recording as a
member of the audience.
The Promoter and we accept no
responsibility for your personal property on route to, during or post event.
Latecomers will be admitted at a
suitable break in the event, but admission cannot always be guaranteed.
Please note some events may
include special effects such as, sound, audio visual, pyrotechnic effects or
lighting effects. It is the customer’s responsibility to ascertain this
information should it pertain to a medical related concern.
Please note that advertised start
/ finish times of events are subject to change and are beyond our control. No
recompense will be offered should the advertised times change.
REFUNDS AND CANCELLATIONS
Once you have purchased a ticket
(or voucher) from us, you will not be entitled to exchange or to obtain a
refund for that ticket (and voucher), unless the event is cancelled or
Where we become aware that an
event is cancelled, rescheduled or materially altered, we will use our
reasonable endeavours to notify you using the details provided at the time of
purchase. We may not always be able to do this and it is your responsibility to
ascertain this information. If you wish to claim a refund you should notify us as
soon as possible. You must return any unused ticket (and voucher) to us before
we are able to process any refund as applicable. As an agent, we have no control over and have
no responsibility for the cancellation, rescheduling or making of material changes
to the event programme. A “material change” is a change which makes the event
materially different to the event that you could have reasonably expected. For
the avoidance of doubt, the appearance of an understudy in place of a show’s
headline star, or the change of a headlining artist from the ones advertised on
a music festival line-up etc. are not a material change.
If an event is cancelled we may
be authorised by the Promoter to issue refunds in which case we will refund you
the face value of the ticket (and voucher) minus our booking fee. If tickets
were delivered by us to you, this charge is non-refundable. Refunds will only
be made to the account holder using Jazz Cash or Bank Transfer or any other
billing system used for the order.
If an event has started and is
cancelled part way through for whatever reason, we are not liable for refunds,
unless we receive specific instructions from the Promoter. In such instances,
we will contact all customers once we receive the specific instruction. If we
refund we will minus our booking fee that was charged for our administrative
If the event is rescheduled we
may be authorised by the Promoter to permit your tickets to an alternative date
in which case tickets may remain valid and it is your responsibility to ensure
their security. If you are unable to attend the new date, we will refund you
the face value of the ticket (and voucher) minus the booking fee. If tickets
were delivered by us to you, this charge is non-refundable, however all tickets
must be returned to us unused before we can process the refund. Refunds will
only be made to the account holder using Jazz Cash or Bank Transfer or any
other billing system used for the order.
If we are not authorised or
otherwise unable to issue refunds directly, we will be able to provide you with
information as to whom you should contact to seek a refund, but we are not
liable to you for such refund if you are unable to obtain a refund from the
OUR RESPONSIBILITY FOR LOSS OR
DAMAGE SUFFERED BY YOU
We are not responsible for:
Any Products supplied in the name
and on behalf of the Promoter;
Any Promoter services provided in
relation to the event, and/or
Any cancellation, rescheduling or
changes to the event.
The contract is between you and
the Promoter that promotes, organises and/or holds the event at the venue, and
in which name and on which behalf we sell the Products. We do not control the
Promoter, the quality or supply of the Products, the Promoter services in
relation to the event and/or the event itself. We do not give any undertaking
that the Products, the Promoter services provided in relation to the event,
and/or the event itself will be of satisfactory quality or suitable for your
purpose and we disclaim any such warranties. The Promoter is under a legal duty
to supply Products that are in conformity with the contract. Nothing in these
Terms will affect your legal rights. Advice about legal rights is available
from any local Citizens' Advice Bureau or Trading Standards office.
We are responsible to you for
foreseeable loss and damage caused by us and your use of our services. If we fail to comply with these Terms, we are
responsible for loss or damage you suffer that is a foreseeable result of our
breaking these Terms or our failing to use reasonable care and skill, but we
are not responsible for any loss or damage that is not foreseeable. Loss or
damage is foreseeable if either it is obvious that it will happen or if, at the
time the contract was made, both we and you knew it might happen, for example,
if you discussed it with us during the account registration process.
We do not exclude or limit in any
way our liability to you where it would be unlawful to do so. This includes liability for death or personal
injury caused by our negligence or the negligence of our employees, agents or
subcontractors; for fraud or fraudulent misrepresentation; for breach of your
legal rights in relation to the services including the right to receive
services carried out with reasonable care and skill.
Event outside Our Control. We will not be liable or responsible for any
failure to perform, or delay in performance of, any of our obligations under
these Terms that is caused by an Event outside Our Control. An “Event Outside
Our Control” means any act or event beyond our reasonable control, including
without limitation strikes, lock-outs or other industrial action by third
parties, non-performance by the Promoter, the suppliers or other third parties,
your breaking these Terms or the Promoter terms and conditions, civil
commotion, riot, invasion, terrorist attack or threat of terrorist attack, war
(whether declared or not) or threat or preparation for war, fire, explosion,
storm, flood, earthquake, subsidence, epidemic or other natural disaster, or
failure of public or private telecommunications networks or impossibility of
the use of railways, shipping, aircraft, motor transport or other means of
public or private transport.
We are not liable for travel,
accommodation or hospitality relating to the event which have been arranged by you.
We are not liable for business
losses. We only supply the services to
consumers for domestic and private use. If you use the services for any
commercial, business or resale purpose we will have no liability to you for any
loss of profit, loss of business, business interruption, or loss of business
opportunity. You must not resell our services or use them for business